What Is Deck Commerce?
Order Management. Simplified.
Deck Commerce is a cloud-based order management system (OMS) platform that helps businesses centralize their order management processes and streamline their omnichannel operations. Deck Commerce offers a comprehensive suite of solutions that enable retailers to manage orders, inventory, fulfillment, and customer service across multiple sales channels. Retailers gain real-time visibility into inventory levels, track orders from purchase to delivery, and optimize fulfillment operations.
Research shows that omnichannel shoppers spend more. With Deck Commerce, retailers have a “buy anywhere, fulfill anywhere, return anywhere” business model— improving both the customer experience and overall profitability.
Who Uses Deck Commerce?
Deck Commerce software is typically used by businesses operating in the retail industry, specifically those that engage in omnichannel sales and require robust order management capabilities. The software caters to a wide range of business models, including retailers, ecommerce businesses, direct-to-consumer (D2C) brands, multi-channel retailers, specialty retailers, and omnichannel brands. Deck Commerce helps these companies solve key retail operations challenges:
● Siloed data & business systems
● Limited & channel-specific front-end order management capabilities
● Complex & supply-chain oriented back-end order management systems
Deck Commerce’s capabilities are adaptable and scalable, catering to businesses of varying sizes and industries within the retail sector. Some notable retail brands powered by Deck Commerce include Build-A-Bear, New Balance, Victoria’s Secret, and Yankee Candle.
How Is Deck Commerce Different Than Other Order Management Software?
Several key capabilities set Deck Commerce apart in the market. Here are some features that make Deck Commerce unique among order management systems and a good fit for such a wide range of retail businesses:
Deck Commerce provides a centralized dashboard to manage orders from various channels, such as online stores, marketplaces, and brick-and-mortar locations. It offers capabilities for order routing, splitting, and consolidation, as well as managing returns and exchanges.
Deck Commerce helps retailers maintain accurate and up-to-date inventory information across all channels. It offers inventory visibility, allocation, and replenishment functionalities to optimize stock levels and prevent overselling.
The platform facilitates order routing and fulfillment orchestration to ensure efficient and cost-effective delivery. It integrates with multiple fulfillment partners, warehouses, and carriers, allowing businesses to select the optimal fulfillment option for each order.
Customer Service Integration
Deck Commerce enables seamless integration with customer service systems, providing agents with a comprehensive view of customer order history, inventory availability, and delivery status. This integration enhances customer service capabilities and allows for efficient issue resolution.
Reporting and Analytics
The platform offers reporting and analytics tools to provide insights into order trends, inventory performance, and fulfillment efficiency. These analytics help businesses make data-driven decisions and optimize their operations.
How Does Blayzer Digital Support Deck Commerce Users?
As a full-service ecommerce design, development, and marketing agency, Blayzer can do more than just recommend Deck Commerce to our clients and make an introduction. We can help keep ecommerce projects running smoothly and empower retailers to curate and customize their ideal customer experience. Our designers, developers, content creators, marketers, and technology experts can provide strategic consulting and services to help retailers make the most of their integrated omnichannel ecommerce solution.
How Can I Learn More About Deck Commerce?
You can visit Deck Commerce’s website to explore on your own, or contact Blayzer for a personal introduction. We’ll be happy to give you high-level details and help you assess how Deck Commerce can help you reach your goals. When the time is right, we can connect you to the friendly experts at Deck Commerce for more information and even help you set up a demo if you’d like to learn more.