At Blayzer we offer full service, integrated web development. That means we are there for our clients from concept to completion. Here’s how a typical project breaks down:
Every Blayzer client works with both an Account Manager and a Project Manager as their main points of contact (for business matters and project matters, respectively). On our end, these individuals work together closely to ensure the proper delivery and success of your project and experience working with Blayzer. On the client side, we find that projects are most efficient and successful when point-of-contact is limited to one or a few key staff. This reduces miscommunication and redundancy.
Over the years we have learned that the best way to ensure a successful project is to use the right communication and collaboration tools at every step of the process. Here are a few of the tools and tactics we currently use to manage our projects and communicate with clients:
- Customer Relationship Management (CRM)
Blayzer uses a sophisticated CRM solution to track and manage accounts, contact information, and interactions between clients and our team. It serves as the central hub that connects all of our project management solutions. This is how we are able to run our shop with no blind spots from beginning to end.
During production we use web-based software (currently Basecamp) to communicate and collaborate with clients. Each project has a private, secure space online where Blayzer and client contributors can organize and discuss everything they need to get a project done. See it, track it, discuss it, act on it. Tasks, discussions, deadlines, and files – everything’s predictably organized and accessible.
- Client Portal
Once websites go live, we provide a Client Portal where clients can submit support tickets and other requests, and track the resolution process.
- Project Tracking Software
Internally we utilize a project management software where the Blayzer team logs detailed notes and tracks time spent on all the work they do for project. This creates a convenient chronological record of every step we take and every move we make, so we can stay on target and refer back to past work notes when needed. This software helps to keep our team working efficiently and also allows us to quickly and easily answer questions about your project as they come up.
- Sandbox/Development Sites
Where it makes sense for ongoing collaboration, development, marketing, and maintenance needs, we can create a sandbox/development site to control changes rather than do all work directly into the live site. Contributors make their updates to the dev site, which then pushes updates out to the live site on a routine basis. Specifics on this setup are hashed out on a per-client basis.
- Code Repositories
For projects requiring intensive ongoing development or involving multiple production sources, we may use source control tools like GitHub or BitBucket to create a private repository to properly manage the source code. Not all projects will require this, but some do and we are prepared to meet the need.