The world's most powerful package tracking software.
What Is Route?
Route is a package tracking software that provides an on-demand tracking experience for any device. Route sends customers real time shipping updates across multiple channels that increase brand affinity and decrease your support tickets. It shouldn’t matter where your customers shop or what email address they use, modern tracking with Route gives customers the ability to track from any email address and see all of their orders in one place.
Who Uses Route?
There are over 10,000 merchants and shoppers who currently use Route. With Route, your customers get real time tracking updates they wouldn’t normally get. Take Route user EyeBuyDirect, for example. So far they have had 1 million packages tracked through Route. With Route they have seen 35% fewer customer inquiries and a 96% customer satisfaction score. Between calls about missing orders and inquiries about order status, the team was previously spending substantial time and effort communicating back and forth with customers to resolve issues and share order status updates. But thanks to Route’s innovative technology, EyeBuyDirect and its customers now have peace of mind at every step of the buying experience. From visual package tracking to instant order updates and protection for lost, stolen, or damaged packages — Route makes it easy to keep customers happy. These are the kind of results all kinds of merchants and their customers will love.
How Is Route Different Than Other Package Tracking Software?
Something that makes Route different from other package tracking software is that Route provides customers the option to add insurance onto their order. That way if something happens to their package during the shipping process they won’t be charged for a product they never received or had serious problems. If there is any sort of issue with the package, such as damage, “porch pirating” (when someone steals the package from their doorstep), whatever, then Route makes the refund or claims process super easy for the user, and the merchant won’t get bogged down with customer service issues. Route also allows customers to track any package from any business they order from all at once, so they can track your package alongside other packages they have on the way.
What Does Blayzer Do With Route?
As a full-service ecommerce design, development, and marketing agency, Blayzer can do more than just refer Route to our clients. We can help merchants integrate Route within their business seamlessly and with ease. OnceRoute is fully integrated and up and running, Blayzer’s marketing experts can provide strategic consulting and services to help make the most of their new platform and integrations. .
How Can I Learn More About Route?
You can visit Route’s website to explore on your own, or contact Blayzer for a guided introduction. We’ll be happy to give you the high-level details and help you assess whether Route is a fit for your needs. We can also connect you to a Route expert for more information and even help you set up a solution demo if you’d like to learn more.